Survey



Public Services Availability and Access

(Satisfaction: 0 - completely unsatisfied, 100 - completely satisfied)
Urban
Rural
Male
Female
Total
Health Centers Maintenance
95%
91%
92%
94%
93%
Drinking Water Supply
99%
88%
92%
93%
92%
School Buildings Maintenance
92%
87%
89%
89%
89%
Road Maintenance
96%
82%
87%
89%
88%
Solid Waste Collection/Disposal
97%
71%
79%
83%
81%
Social Assistance and Economic Aid
86%
82%
84%
83%
84%
Administration of Kindergartens
85%
79%
81%
81%
81%
Cleaning of City/Village
97%
68%
77%
81%
79%
Sewerage
95%
66%
77%
78%
77%
Cemeteries Maintenance
83%
69%
74%
76%
75%
Street Lighting
93%
49%
64%
69%
66%
Public Transport Service
77%
57%
63%
67%
65%
Firefighting Service
78%
58%
68%
64%
66%
Civil Emergency Service
75% 75%
60% 60%
68% 68%
64% 64%
66% 66%
Urban Development/Planning
76% 76%
50% 50%
62% 62%
59% 59%
60% 60%
Forest Protection/Administration
51% 51%
61% 61%
61% 61%
54% 54%
57% 57%
Parks and Public Space Maintenance
78% 78%
34% 34%
51% 51%
51% 51%
51% 51%
Sport spaces/objects and activities
76% 76%
35% 35%
52% 52%
50% 50%
51% 51%
Irrigation and Drainage System
43% 43%
63% 63%
60% 60%
50% 50%
55% 55%
Cultural/Historical Objects and Activities
75% 75%
33% 33%
49% 49%
50% 50%
49% 49%
Social Housing
54% 54%
29% 29%
40% 40%
37% 37%
39% 39%
Average
81% 81%
63% 63%
70% 70%
70% 70%
70% 70%

Source: Citizens Report Card

Citizens Level of Satisfaction with Public Services Quality

(Satisfaction: 0 - completely unsatisfied, 100 - completely satisfied)
Urban
Rural
Male
Female
Total
Administration of Kindergartens
64% 64%
54% 54%
56% 56%
60% 60%
58% 58%
Cemeteries’ Maintenance
56% 56%
44% 44%
48% 48%
51% 51%
49% 49%
Civil Emergency Service
59% 59%
45% 45%
50% 50%
52% 52%
51% 51%
Cleaning of City/Village
55% 55%
35% 35%
44% 44%
45% 45%
44% 44%
Cultural/Historical Objects and Activities
52% 52%
36% 36%
44% 44%
46% 46%
45% 45%
Drinking Water Supply
55% 55%
44% 44%
47% 47%
50% 50%
49% 49%
Firefighting Service
61% 61%
47% 47%
51% 51%
55% 55%
53% 53%
Forest Protection/Administration
47% 47%
42% 42%
44% 44%
43% 43%
44% 44%
Health Centers Maintenance
58% 58%
52% 52%
53% 53%
55% 55%
54% 54%
Irrigation and Drainage System
44% 44%
34% 34%
37% 37%
36% 36%
37% 37%
Parks and Public Space Maintenance
51% 51%
38% 38%
46% 46%
46% 46%
46% 46%
Public Transport Service
56% 56%
43% 43%
47% 47%
51% 51%
49% 49%
Road Maintenance
48% 48%
30% 30%
36% 36%
40% 40%
38% 38%
School Buildings Maintenance
62% 62%
54% 54%
55% 55%
59% 59%
57% 57%
Sewerage
53% 53%
36% 36%
42% 42%
46% 46%
44% 44%
Social Assistance and Economic Aid
35% 35%
30% 30%
33% 33%
30% 30%
32% 32%
Social Housing
40% 40%
30% 30%
35% 35%
36% 36%
35% 35%
Solid Waste Collection/Disposal
56% 56%
39% 39%
46% 46%
47% 47%
47% 47%
Sport spaces/objects and activities
47% 47%
33% 33%
42% 42%
40% 40%
41% 41%
Street Lighting
56% 56%
35% 35%
45% 45%
49% 49%
47% 47%
Urban Development/Planning
49% 49%
40% 40%
44% 44%
46% 46%
45% 45%
Average
53%
40% 40%
45% 45%
47% 47%
46% 46%

Source: Citizens Report Card

Public services considered as main priorities for intervention according citizens perception

First Priority
Second Priority
Third Priority
All mentioned
Administration of Kindergartens
0%  
1%  
2%  
4% 4%
Cemeteries’ Maintenance
0%  
1%  
2%  
3% 3%
Civil Emergency Service
0%  
1%  
1%  
2% 2%
Cleaning of City/Village
5%  
7%  
6%  
17% 17%
Cultural/Historical Objects and Activities
0%  
0%  
1%  
2% 2%
Drinking Water Supply
16%  
13%  
7%  
36% 36%
Firefighting Service
0%  
0%  
1%  
1% 1%
Forest Protection/Administration
0%  
1%  
1%  
2% 2%
Health Centers Maintenance
5%  
6%  
6%  
17% 17%
Irrigation and Drainage System
2%  
4%  
5%  
11% 11%
Parks and Public Space Maintenance
1%  
2%  
3%  
7% 7%
Public Transport Service
3%  
4%  
5%  
12% 12%
Road Maintenance
33%  
13%  
9%  
55% 55%
School Buildings Maintenance
2%  
4%  
4%  
10% 10%
Sewerage
8%  
11%  
8%  
27% 27%
Social Assistance and Economic Aid
10%  
10%  
11%  
31% 31%
Social Housing
3%  
3%  
3%  
9% 9%
Solid Waste Collection/Disposal
3%  
6%  
6%  
16% 16%
Sport spaces/objects and activities
1%  
1%  
2%  
4% 4%
Street Lighting
6%  
9%  
8%  
23% 23%
Urban Development/Planning
1%  
1%  
2%  
4% 4%
Don’t know/No response
1% 1%
1% 1%
4% 4%
5% 5%

Source: Citizens Report Card