The Municipality of Roskovec
| Municipality | Municipality Center | Administrative Units | Respective cities and villages | 
|---|---|---|---|
| Roskovec | Roskovec City, Fshatrat; Jagodina | ||
| Kuman | Villages; Kuman, Marinez, Vidhishte, Luar | ||
| Kurjan | Villages; Kurjan, Mbers, Ngjeqan, Vlosh | ||
| Strum | Villages; Strum, Arapaj, Suk 1, Suk 2, Velmish | ||
Criteria 1 EFFECTIVENESS AND EFFICIENCY 72
Sub-criteria 1 Does the public administration have a clear vision and participatory and inclusive plan to achieve development? 76
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 11 | Is there a general local plan which takes in consideration the community vision and thoughts? | 0-100 where 0=No Plan, 25 =Partial Plan with little consideration for Community Thoughts, 50= Partial Plan with partial consideration, 75= Good plan with good consideration 100=Very Good plan with full consideration | 0 | 0 | 0 | ||
| 11 | Is there a general local plan which takes in consideration the community vision and thoughts? | 0-100 where 0=No Plan, 25 =Partial Plan with little consideration for Community Thoughts, 50= Partial Plan with partial consideration, 75= Good plan with good consideration 100=Very Good plan with full consideration | 0 | 0 | 0 | ||
| 12 | (If 11 = 0) Is there a strategic local plan for the Municipality that has gone through a participatory process? | 0-100 where 0=No Plan, 25 =Partial Plan with little participation, 50= Partial Plan with partial participation 75= Good plan with good participation 100=Very Good Plan with full consideration | 0 | 0 | 0 | ||
| 12 | (If 11 = 0) Is there a strategic local plan for the Municipality that has gone through a participatory process? | 0-100 where 0=No Plan, 25 =Partial Plan with little participation, 50= Partial Plan with partial participation 75= Good plan with good participation 100=Very Good Plan with full consideration | 66 | 75 | 71 | ||
| 13 | (If 12 = 0) Is there any other plan (e.g. operational development plan or other medium-term plan) for the Municipality? | 0=No other plans, 50=some plans 100=All necessary Plans | 0 | 0 | 0 | ||
| 13 | (If 12 = 0) Is there any other plan (e.g. operational development plan or other medium-term plan) for the Municipality? | 0=No other plans, 50=some plans 100=All necessary Plans | |||||
| 2 | Are there annual plans for various sectors (education, infrastructure, waste management, water, forestry etc.)? | 0=No sectorial plans, 25= Few Sectorial Plans 50=some plans 75=Most of Sectorial plans, 100= All of the necessary sectorial plans | 80 | 78 | 79 | ||
| 2 | Are there annual plans for various sectors (education, infrastructure, waste management, water, forestry etc.)? | 0=No sectorial plans, 25= Few Sectorial Plans 50=some plans 75=Most of Sectorial plans, 100= All of the necessary sectorial plans | 80 | 79 | 80 | ||
| 3 | Are these plans implemented in order to guide the municipality decision-making process? (Are these plans implemented) | 0 to 100 where 0= No Implementation, 25=Poor Implementation, 50=Some Implementation, 75=Good Implementation, 100=Perfect Implementation | 83 | 80 | 81 | ||
| 3 | Are these plans implemented in order to guide the municipality decision-making process? (Are these plans implemented) | 0 to 100 where 0= No Implementation, 25=Poor Implementation, 50=Some Implementation, 75=Good Implementation, 100=Perfect Implementation | 78 | 79 | 79 | ||
Sub-criteria 2 Financial Management: Is there an effective and efficient planning and management of local financial resources? 66
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Does the municipality have a medium term budget framework to deliver its strategic plan objectives/or projects? | 0=No Medium Term Budget, 25=Medium term budget with little/no linkage to strategic plan/objective, 50= Medium term budget with some linkage to strategic plan/objectives 75=Medium term budget with good linkage to strategic plan/objectives, 100=Medium | 70 | 68 | 69 | ||
| 1 | Does the municipality have a medium term budget framework to deliver its strategic plan objectives/or projects? | 0=No Medium Term Budget, 25=Medium term budget with little/no linkage to strategic plan/objective, 50= Medium term budget with some linkage to strategic plan/objectives 75=Medium term budget with good linkage to strategic plan/objectives, 100=Medium | 88 | 79 | 84 | ||
| 2 | Does your Municipality have the adequacy and capacity (administration and department staffing) to manage its budget efficiently? | 0 to 100 where 0= no capacity, 25= little capacity, 50=some capacity, 75= good capacity, 100=full capacity | 83 | 83 | |||
| 2 | Does your Municipality have the adequacy and capacity (administration and department staffing) to manage its budget efficiently? | 0 to 100 where 0= no capacity, 25= little capacity, 50=some capacity, 75= good capacity, 100=full capacity | 78 | 78 | |||
| 3 | Is there in place a good and effective financial management and control mechanisms? | 0=No mechanisms in place, 25=few mechanisms in place, 50=some mechanisms, 75=good number of mechanisms, 100=All necessary mechanisms | 73 | 73 | |||
| 3 | Is there in place a good and effective financial management and control mechanisms? | 0=No mechanisms in place, 25=few mechanisms in place, 50=some mechanisms, 75=good number of mechanisms, 100=All necessary mechanisms | 80 | 80 | |||
| 4 | How efficient is the municipality in collecting local revenues (tax and tariffs) from citizens and businesses? | % of the own revenues over total revenues (2016). That will be the score assigned | 59 | 59 | |||
| 4 | How efficient is the municipality in collecting local revenues (tax and tariffs) from citizens and businesses? | % of the own revenues over total revenues (2016). That will be the score assigned | 22 | 22 | |||
Sub-criteria 3 Informed Decision-Making: Is the decision-making based on reliable and updated information? 62
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Is the municipality decision making based on reliable statistics/data and up to date information? | 0=No reliable statistics, 25=few reliable statistics, 50=some reliable statistics, 75=Reliable statistics, 100=Very reliable statistics | 70 | 63 | 66 | ||
| 1 | Is the municipality decision making based on reliable statistics/data and up to date information? | 0=No reliable statistics, 25=few reliable statistics, 50=some reliable statistics, 75=Reliable statistics, 100=Very reliable statistics | 77 | 82 | 80 | ||
| 2 | How reliable are the data on the Land Registry that your Municipality uses? | 0=No reliability in Land Registry, 25=Little reliability, 50=some reliability, 75=High reliability, 100=Full reliability | 83 | 83 | |||
| 2 | How reliable are the data on the Land Registry that your Municipality uses? | 0=No reliability in Land Registry, 25=Little reliability, 50=some reliability, 75=High reliability, 100=Full reliability | 60 | 60 | |||
| 3 | To what extent does the municipality use a GIS system/Platform? | 0=No usage/system, 25=Little usage, 50=Average usage, 75=High usage, 100=Full usage | 0 | 0 | |||
| 3 | To what extent does the municipality use a GIS system/Platform? | 0=No usage/system, 25=Little usage, 50=Average usage, 75=High usage, 100=Full usage | 32 | 32 | |||
| 4 | Is there a comprehensive reporting system within the municipality? | 0=No system, 25=little reporting, 50=average reporting, 75=good reporting, 100=Very Good Reporting | 90 | 90 | |||
| 4 | Is there a comprehensive reporting system within the municipality? | 0=No system, 25=little reporting, 50=average reporting, 75=good reporting, 100=Very Good Reporting | 75 | 75 | |||
Sub-criteria 4 Effective coordination and cooperation: Are the municipality interactions with central government, donors, other municipalities etc. effective and efficient? 77
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | How effective is the process of consultation between central and local government? | 0=No effectiveness, 25=little effectiveness, 50=average effectiveness, 75=good effectiveness 100=very good effectiveness | 93 | 93 | |||
| 1 | How effective is the process of consultation between central and local government? | 0=No effectiveness, 25=little effectiveness, 50=average effectiveness, 75=good effectiveness 100=very good effectiveness | 75 | 75 | |||
| 2 | How effective is the coordination among the municipal departments? | 0=No effectiveness, 25=little effectiveness, 50=average effectiveness, 75=good effectiveness 100=very good effectiveness | 83 | 83 | |||
| 2 | How effective is the coordination among the municipal departments? | 0=No effectiveness, 25=little effectiveness, 50=average effectiveness, 75=good effectiveness 100=very good effectiveness | 70 | 70 | |||
| 3 | To what extent is the Municipality productive in its cooperation with donors and international community? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 78 | 78 | |||
| 3 | To what extent is the Municipality productive in its cooperation with donors and international community? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 77 | 77 | |||
| 4 | To what level does the local government cooperates with other municipalities? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 73 | 73 | |||
| 4 | To what level does the local government cooperates with other municipalities? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 77 | 77 | |||
| 5 | Is there a good internal cooperation within the municipal council? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 83 | 83 | |||
| 5 | Is there a good internal cooperation within the municipal council? | 0=No cooperation, 25=little cooperation, 50=Some cooperation, 75=Good cooperation, 100=Perfect cooperation | 87 | 87 | |||
Sub-criteria 5 Satisfaction towards services: What is the degree of citizens' satisfaction with the quality of public service delivery and its accessibility? 79
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | What is the level of municipal service delivery availability and access? | % of Citizens that give an opinion for all 21 services scored | 57 | 57 | |||
| 1 | What is the level of municipal service delivery availability and access? | % of Citizens that give an opinion for all 21 services scored | 84 | 84 | |||
| 2 | To what extent are the citizens satisfied with the quality of service delivery in their municipality? | Aggregation of scores for all 21 services | 43 | 43 | |||
| 2 | To what extent are the citizens satisfied with the quality of service delivery in their municipality? | Aggregation of scores for all 21 services | 58 | 58 | |||
| 3 | Does local government conduct assessments to determine the level of satisfaction that citizens have with the delivery of public services? | 0=No assessment at all, 25=irregular and few assessment, 50=Some assessments, 75= regular assessments, 100=full procedure and regularity for citizen assessments of service satisfaction | 70 | 60 | 65 | ||
| 3 | Does local government conduct assessments to determine the level of satisfaction that citizens have with the delivery of public services? | 0=No assessment at all, 25=irregular and few assessment, 50=Some assessments, 75= regular assessments, 100=full procedure and regularity for citizen assessments of service satisfaction | 68 | 86 | 77 | ||
| 4 | Do people have equal access to local government services? | 0=no, 25=few people, 50=some people, 75=most people, 100=all people | 80 | 73 | 76 | ||
| 4 | Do people have equal access to local government services? | 0=no, 25=few people, 50=some people, 75=most people, 100=all people | 68 | 82 | 75 | ||
| 5 | Is the process of obtaining municipal administrative services (permits, licenses, certifications, different documents etc.) easily accessed? | 0=very difficult, 25= difficult, 50=average, 75=easy, 100=very easy | 75 | 84 | 80 | ||
| 5 | Is the process of obtaining municipal administrative services (permits, licenses, certifications, different documents etc.) easily accessed? | 0=very difficult, 25= difficult, 50=average, 75=easy, 100=very easy | 93 | 68 | 81 | ||
| 6 | Do women and men have equal access to local government services? | 0 to 100 where 0=not at all equal and 100= completely equal | 100 | 100 | |||
| 6 | Do women and men have equal access to local government services? | 0 to 100 where 0=not at all equal and 100= completely equal | 100 | 100 | |||
Criteria 2 TRANSPARENCY & RULE OF LAW 69
Sub-criteria 1 Transparency: Is information related to public service delivery performance and resources planning and utilization (including bidding processes) available and accessible for citizens? 72
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | How Transparent is your local Government? | 0-Not at all transparent to 100- Completely transparent | 50 | 50 | |||
| 1 | How Transparent is your local Government? | 0-Not at all transparent to 100- Completely transparent | 55 | 55 | |||
| 2 | Is there a good information flow from the Municipality around local projects, activities, municipal budget or service provision available and accessible? | 0=No Information, 25=little information, 50=some information, 75=good information, 100=All necessary information/Very Good | 83 | 65 | 39 | 62 | |
| 2 | Is there a good information flow from the Municipality around local projects, activities, municipal budget or service provision available and accessible? | 0=No Information, 25=little information, 50=some information, 75=good information, 100=All necessary information/Very Good | 73 | 82 | 34 | 63 | |
| 3 | Does the municipality have transparent administrative procedures (e.g. to get a building permit, business license, etc.)? | 0=No at transparent procedures, 25=little transparent, 50=Average, 75=Good level of transparency, 100=Fully transparent | 90 | 58 | 74 | ||
| 3 | Does the municipality have transparent administrative procedures (e.g. to get a building permit, business license, etc.)? | 0=No at transparent procedures, 25=little transparent, 50=Average, 75=Good level of transparency, 100=Fully transparent | 68 | 79 | 74 | ||
| 4 | Do communities have access to information about the performance of the local services, the resources available to it, and how these resources were used? | 0=No Information, 25=little information, 50=some information, 75=good information, 100=All necessary information/Very Good | 80 | 70 | 75 | ||
| 4 | Do communities have access to information about the performance of the local services, the resources available to it, and how these resources were used? | 0=No Information, 25=little information, 50=some information, 75=good information, 100=All necessary information/Very Good | 68 | 82 | 75 | ||
| 5 | Does the municipality have a website that is updated with the all relevant information? | 0= no website, 25= website with little update, 50= website with average update, 75= website with good updated, 100= website with full updated information | 98 | 78 | 88 | ||
| 5 | Does the municipality have a website that is updated with the all relevant information? | 0= no website, 25= website with little update, 50= website with average update, 75= website with good updated, 100= website with full updated information | 85 | 100 | 93 | ||
Sub-criteria 2 Rule of Law: Effectiveness of Institutional Legal Framework: What is the level of effectiveness of the institutional legal framework - at local level? 73
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Is the institutional legal framework effective and efficient in ensuring equal rights for all municipality citizens (women, man, youth, and vulnerable groups)? | 0=Not at all effective, 25= little, 50=Average, 70=Good level, 100=Fully effective | 90 | 70 | 80 | ||
| 1 | Is the institutional legal framework effective and efficient in ensuring equal rights for all municipality citizens (women, man, youth, and vulnerable groups)? | 0=Not at all effective, 25= little, 50=Average, 70=Good level, 100=Fully effective | 88 | 93 | 91 | ||
| 2 | Are there measures in place (with regard to municipality) to educate citizens about their legal rights and obligations? | 0=No measures, 25=few measures, 50=some measures, 75=Good measures, 100=All necessary measures | 78 | 68 | 73 | ||
| 2 | Are there measures in place (with regard to municipality) to educate citizens about their legal rights and obligations? | 0=No measures, 25=few measures, 50=some measures, 75=Good measures, 100=All necessary measures | 60 | 86 | 73 | ||
| 3 | Does the local government raise awareness through its own website or public media (radio, newspapers, and social media) about laws and local regulations? | 0=no awareness raising, 25=little awareness raising, 50=some awareness raising, 75=good awareness Raising, 100=full awareness raising | 85 | 63 | 37 | 62 | |
| 3 | Does the local government raise awareness through its own website or public media (radio, newspapers, and social media) about laws and local regulations? | 0=no awareness raising, 25=little awareness raising, 50=some awareness raising, 75=good awareness Raising, 100=full awareness raising | 70 | 93 | 39 | 67 | |
| 4 | Does the Municipality enforce local laws and regulations impartially? | Scale: 0=Not at all to 100= completely | 58 | 58 | |||
| 4 | Does the Municipality enforce local laws and regulations impartially? | Scale: 0=Not at all to 100= completely | 61 | 61 | |||
Sub-criteria 3 Incidence of Corruption: What is the degree of corruption? 62
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Is there any anti-corruption policy, strategy or action plan in place dealing with corruption or bribing cases at local level? | 0=No Policy/strategy/action plan, 50=existing but insufficient, 100=Existing and sufficient | 63 | 48 | 55 | ||
| 1 | Is there any anti-corruption policy, strategy or action plan in place dealing with corruption or bribing cases at local level? | 0=No Policy/strategy/action plan, 50=existing but insufficient, 100=Existing and sufficient | 25 | 64 | 45 | ||
| 2 | What is Corruption Perception level for the Municipal Government? | Scale: 0= Completely corrupt to 100= Not at all corrupt | 52 | 52 | |||
| 2 | What is Corruption Perception level for the Municipal Government? | Scale: 0= Completely corrupt to 100= Not at all corrupt | 59 | 59 | |||
| 3 | What is the Corruption Experience level with the Municipal Structures? | % of citizens how had at least one contact with Municipality during the last 12 months and said that no bribe was paid or implied. | 98 | 98 | |||
| 3 | What is the Corruption Experience level with the Municipal Structures? | % of citizens how had at least one contact with Municipality during the last 12 months and said that no bribe was paid or implied. | 87 | 87 | |||
| 4 | Are there local government systems/mechanisms to prevent corruption in your Municipality? | 0=no mechanisms, 25=poor mechanisms, 50=average, 75=good mechanisms, 100=Perfect mechanisms | 65 | 50 | 58 | ||
| 4 | Are there local government systems/mechanisms to prevent corruption in your Municipality? | 0=no mechanisms, 25=poor mechanisms, 50=average, 75=good mechanisms, 100=Perfect mechanisms | 35 | 79 | 57 | ||
Criteria 3 ACCOUNTABILITY 74
Sub-criteria 1 Checks and Balances: Are there institutions, which have control, supervision, and sanction power on the local administration? 77
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Are there open forums for CSOs to engage with local authorities on the Municipal budgeting and planning process? | 0=no, there aren't any, 25= few forums with little access, 50=some forums with some access, 75=Yes there are forums mostly accessible, 100=Enough Forums fully accessible | 80 | 70 | 75 | ||
| 1 | Are there open forums for CSOs to engage with local authorities on the Municipal budgeting and planning process? | 0=no, there aren't any, 25= few forums with little access, 50=some forums with some access, 75=Yes there are forums mostly accessible, 100=Enough Forums fully accessible | 73 | 68 | 71 | ||
| 2 | Are local non-governmental organizations well equipped and skilled to hold local government accountable? | (0 = Not capable at all; 25=Mostly not capable; 50=Average, 75= Mostly Capable, 100 = Very capable | 53 | 48 | 50 | ||
| 2 | Are local non-governmental organizations well equipped and skilled to hold local government accountable? | (0 = Not capable at all; 25=Mostly not capable; 50=Average, 75= Mostly Capable, 100 = Very capable | 53 | 82 | 68 | ||
| 3 | Does the Municipal Council have oversight of the municipal government functions? | 0=no, 25=poor, 50=fair, 75, very good, 100=excellent, | 65 | 63 | 64 | ||
| 3 | Does the Municipal Council have oversight of the municipal government functions? | 0=no, 25=poor, 50=fair, 75, very good, 100=excellent, | 75 | 68 | 72 | ||
| 4 | Does the municipality management follow adequately the recommendations of the audits (State Audit)? | 0=not at all, 25=rarely, 50=sometimes, 75=a lot of the time, 100=all the time | 83 | 83 | |||
| 4 | Does the municipality management follow adequately the recommendations of the audits (State Audit)? | 0=not at all, 25=rarely, 50=sometimes, 75=a lot of the time, 100=all the time | 95 | 95 | |||
| 5 | Are community councils involved in the monitoring and evaluation of the public sector performance? (departments, projects, budgeting) | 0=No/No community councils exist, 25=little involvement, 50=average, 75=good involvement, 100=Very high involvement | 63 | 63 | 63 | ||
| 5 | Are community councils involved in the monitoring and evaluation of the public sector performance? (departments, projects, budgeting) | 0=No/No community councils exist, 25=little involvement, 50=average, 75=good involvement, 100=Very high involvement | 75 | 82 | 79 | ||
Sub-criteria 2 Recourse: Are there any recourse mechanisms for different groups in place, and are they effective? 74
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Does the municipality have the mechanisms for lodging complaints and giving a feedback (e.g. Complaint Office)? | 0=no mechanisms, 25=there is a mechanism but with little or no feedback 50=there is a mechanism with average feedback, 75=there is a mechanism with good feedback, 100=there is a mechanism with full feedback | 95 | 80 | 88 | ||
| 1 | Does the municipality have the mechanisms for lodging complaints and giving a feedback (e.g. Complaint Office)? | 0=no mechanisms, 25=there is a mechanism but with little or no feedback 50=there is a mechanism with average feedback, 75=there is a mechanism with good feedback, 100=there is a mechanism with full feedback | 80 | 75 | 78 | ||
| 2 | Is there any feedback mechanisms established for citizens to share inputs with local government concerning services delivery? | 0=no mechanisms, 25=few mechanisms, 50=some mechanisms, 75=good number of mechanisms, 100=all the necessary mechanisms | 70 | 65 | 68 | ||
| 2 | Is there any feedback mechanisms established for citizens to share inputs with local government concerning services delivery? | 0=no mechanisms, 25=few mechanisms, 50=some mechanisms, 75=good number of mechanisms, 100=all the necessary mechanisms | 68 | 75 | 72 | ||
| 3 | How effective is the municipality in treating citizens or businesses complaints? | 0=No effectiveness 25= Mostly ineffective, 50=Average, 75= Mostly effective, 100=Very effective | 90 | 58 | 46 | 65 | |
| 3 | How effective is the municipality in treating citizens or businesses complaints? | 0=No effectiveness 25= Mostly ineffective, 50=Average, 75= Mostly effective, 100=Very effective | 83 | 92 | 47 | 74 | |
Sub-criteria 3 Government's Responsiveness: What is the level of Municipality local government's responsiveness? 72
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Is the local government responsive to requests (i.e. letters and phones calls) from the community regarding projects, developmental issues etc.? | 0=no responsiveness, 25=little responsiveness, 50=some responsiveness, 75= good responsiveness, 100= full responsiveness | 83 | 48 | 65 | ||
| 1 | Is the local government responsive to requests (i.e. letters and phones calls) from the community regarding projects, developmental issues etc.? | 0=no responsiveness, 25=little responsiveness, 50=some responsiveness, 75= good responsiveness, 100= full responsiveness | 85 | 93 | 89 | ||
| 2 | Is the local government responsive to filed complaints of citizens? | 0=no responsiveness, 25=little responsiveness, 50=some responsiveness, 75= good responsiveness, 100= full responsiveness | 38 | 25 | 31 | ||
| 2 | Is the local government responsive to filed complaints of citizens? | 0=no responsiveness, 25=little responsiveness, 50=some responsiveness, 75= good responsiveness, 100= full responsiveness | 75 | 33 | 54 | ||
| 3 | What is the average of resolved complaints by the municipality? | 0=No data or & of cases resolved over the total cases | 90 | 90 | |||
| 3 | What is the average of resolved complaints by the municipality? | 0=No data or & of cases resolved over the total cases | |||||
Criteria 4 PARTICIPATION AND CITIZEN ENGAGEMENT 68
Sub-criteria 1 Institutional Framework: Is there an effective institutional framework for managing citizen participation? 76
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Are there opportunities/platforms for citizen participation in development planning (annual plans, budgets, and legislations) and decision-making process (LGUs public consultation process, municipal council meetings etc.)? | 0=No opportunities, 25=few opportunities, 50=some opportunities, 75=Good opportunities, 100=All necessary opportunities/Very Good | 78 | 63 | 70 | ||
| 1 | Are there opportunities/platforms for citizen participation in development planning (annual plans, budgets, and legislations) and decision-making process (LGUs public consultation process, municipal council meetings etc.)? | 0=No opportunities, 25=few opportunities, 50=some opportunities, 75=Good opportunities, 100=All necessary opportunities/Very Good | 87 | 82 | 85 | ||
| 2 | Are there community structures as councils, arising from civic initiative, which tackle different issues and propose changes and suggestions to the local government? | 0=No structure, 25=few structures 50= some structures, 75=a good number of structures, 100=all necessary/needed structures | 53 | 50 | 51 | ||
| 2 | Are there community structures as councils, arising from civic initiative, which tackle different issues and propose changes and suggestions to the local government? | 0=No structure, 25=few structures 50= some structures, 75=a good number of structures, 100=all necessary/needed structures | 70 | 75 | 73 | ||
| 3 | How effective is the function of the Coordinator of public consultation and notification at your municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 65 | 58 | 61 | ||
| 3 | How effective is the function of the Coordinator of public consultation and notification at your municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 65 | 75 | 70 | ||
| 4 | How effective is the function of the Coordinator of the Right on Information at your Municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 65 | 63 | 64 | ||
| 4 | How effective is the function of the Coordinator of the Right on Information at your Municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 82 | 61 | 72 | ||
| 5 | Does the Municipality have a participatory budget system, where citizens have the opportunity to participate and affect allocations? | 0=no system 25=limited participation with no or little impact, 50=average participation with average/good impact, 75=good participation with good impact, 100= very good participation with full impact | 70 | 70 | |||
| 5 | Does the Municipality have a participatory budget system, where citizens have the opportunity to participate and affect allocations? | 0=no system 25=limited participation with no or little impact, 50=average participation with average/good impact, 75=good participation with good impact, 100= very good participation with full impact | 82 | 82 | |||
Sub-criteria 2 Decision making: Is there an effective dialogue platform which ensures the involvement of all stakeholders in the process of decision making? 79
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Are the CSO able to lobby and advocate effectively to influence local government planning and decision-making? | 0=No ability, 25=little, 50=average, 75=Good, 100=Great/Very good ability | 48 | 45 | 46 | ||
| 1 | Are the CSO able to lobby and advocate effectively to influence local government planning and decision-making? | 0=No ability, 25=little, 50=average, 75=Good, 100=Great/Very good ability | 62 | 75 | 69 | ||
| 2 | Does Local Government engage youth in government decision making? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 65 | 63 | 64 | ||
| 2 | Does Local Government engage youth in government decision making? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 77 | 71 | 74 | ||
| 3 | Does Local government engage vulnerable groups (disabled, extreme poor, marginalized communities, elderly) in decision making? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 60 | 58 | 59 | ||
| 3 | Does Local government engage vulnerable groups (disabled, extreme poor, marginalized communities, elderly) in decision making? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 72 | 75 | 74 | ||
| 4 | Does the local government engage women in decision making? | Average of three indices below | 68 | 68 | |||
| 4 | Does the local government engage women in decision making? | Average of three indices below | 95 | 95 | |||
| 41 | Percentage of Women at the Municipal Council | >=50% equals 100 points | 76 | 76 | |||
| 41 | Percentage of Women at the Municipal Council | >=50% equals 100 points | 100 | 100 | |||
| 42 | Percentage of Women in Management Positions | >=50% equals 100 points | 50 | 50 | |||
| 42 | Percentage of Women in Management Positions | >=50% equals 100 points | 100 | 100 | |||
| 43 | Percentage of Women over total number of Municipal Employees | >=50% equals 100 points | 76 | 76 | |||
| 43 | Percentage of Women over total number of Municipal Employees | >=50% equals 100 points | 86 | 86 | |||
| 5 | How effective is the function of gender and domestic violence officer/professional in your municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 75 | 70 | 73 | ||
| 5 | How effective is the function of gender and domestic violence officer/professional in your municipality? | 0=Not at all effective, 25=little, 50=average, 75=good, 100=very good | 80 | 89 | 85 | ||
Sub-criteria 3 Citizen Engagement: What is the level of citizen engagement? 67
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Do citizens participate in local government strategic planning meetings? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 68 | 63 | 65 | ||
| 1 | Do citizens participate in local government strategic planning meetings? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 75 | 86 | 81 | ||
| 2 | Are citizens active in engaging with local government or CSOs to improve local situation? | % of households that has done at least one of the following: -. Participated in public meetings, hearings, Council sessions, NGO activities, Communal activities, etc. | 25 | 25 | |||
| 2 | Are citizens active in engaging with local government or CSOs to improve local situation? | % of households that has done at least one of the following: -. Participated in public meetings, hearings, Council sessions, NGO activities, Communal activities, etc. | 32 | 32 | |||
| 3 | Are the local government projects implemented with the participation of local actors/citizens in the Municipality? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 70 | 63 | 66 | ||
| 3 | Are the local government projects implemented with the participation of local actors/citizens in the Municipality? | 0=never, 25=rarely, 50=sometimes, 75=often, 100=always | 85 | 79 | 82 | ||
| 4 | Are citizens involved in the monitoring and evaluation of the public sector performance? (departments, projects, budgeting) | 0= no involvement, 25= little involvement, 50= some involvement, 75= a lot of involvement, 100= very high involvement | 63 | 60 | 61 | ||
| 4 | Are citizens involved in the monitoring and evaluation of the public sector performance? (departments, projects, budgeting) | 0= no involvement, 25= little involvement, 50= some involvement, 75= a lot of involvement, 100= very high involvement | 62 | 82 | 72 | ||
Sub-criteria 4 Civic engagement: What is the level of civic engagement? 50
| Indicator | Scoring Scale | Data Source | Score | ||||
| MFGMunicipality Focus Group
 | CDCommunity Dialogue
 | CRCCitizen Report Card
 | DRDesk Research
 | ||||
| 1 | Are citizens affiliated or have membership in political parties, trade unions and NGOs? | % of citizens that declare membership at least on the following – political part, religious group, charity organization, NGO/association, community group, etc. | 24 | 24 | |||
| 1 | Are citizens affiliated or have membership in political parties, trade unions and NGOs? | % of citizens that declare membership at least on the following – political part, religious group, charity organization, NGO/association, community group, etc. | 15 | 15 | |||
| 2 | Are citizens aware of their civil rights and responsibilities as members of the community? | 0=no awareness, 25=little awareness, 50=some awareness, 75=a lot of awareness, 100=full awareness | 65 | 63 | 64 | ||
| 2 | Are citizens aware of their civil rights and responsibilities as members of the community? | 0=no awareness, 25=little awareness, 50=some awareness, 75=a lot of awareness, 100=full awareness | 67 | 71 | 69 | ||
| 3 | Are citizens active in interacting with local government or publicly expressing their opinions about local/political/social issues? | % of people who declare that have had at least one interaction which local government or have public expressed their opinion on a local issue | 38 | 38 | |||
| 3 | Are citizens active in interacting with local government or publicly expressing their opinions about local/political/social issues? | % of people who declare that have had at least one interaction which local government or have public expressed their opinion on a local issue | 21 | 21 | |||
| 4 | Are the CSOs active and effective in civic education regarding citizen s right and responsibilities? | 0=Not at all, 25=little effective, 50=average 75=Effective, 100=Highly effective | 50 | 50 | |||
| 4 | Are the CSOs active and effective in civic education regarding citizen s right and responsibilities? | 0=Not at all, 25=little effective, 50=average 75=Effective, 100=Highly effective | 71 | 71 | |||
| 5 | Does the media have the capability to raise awareness on rights, responsibilities and key local developmental issues? | 0=no capability, 25= little capability, 50=some capability, 75= Good capability 100= Very High capability | 68 | 60 | 64 | ||
| 5 | Does the media have the capability to raise awareness on rights, responsibilities and key local developmental issues? | 0=no capability, 25= little capability, 50=some capability, 75= Good capability 100= Very High capability | 70 | 79 | 75 | ||
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Roskovec Municipality Administrative Map
 
      Local Governance Mapping - Roskovec Municipality
71| Effectiveness and Efficiency | 72 | Transparency & Rule of Law | 69 | |
| Clear vision and inclusive planning | 76 | Transparent and accessible information | 72 | |
| General Local Plan | 0 | Transparency | 55 | |
| Strategic Plan | 71 | Information around projects, activities etc.
 | 63 | |
| Operational Development Plans | 0 | Transparent administrative procedures 
 | 74 | |
| Annual Sectorial Plans
 | 80 | Access to information about services performance | 75 | |
| Implementation of plans
 | 79 | Updated Website with all the relevant information
 | 93 | |
| Financial Management | 66 | Rule of Law | 73 | |
| Medium Term Budget Programme | 84 | Effectiveness of Institutional Legal Framework
 | 91 | |
| Administration and Department staffing | 78 | Educative measures on citizens legal rights and obligations | 73 | |
| Financial management mechanisms | 80 | Awareness raising on aws and local regulation
 | 67 | |
| Collection of Local Revenues | 22 | Impartially enforcement of local laws and regulations
 | 61 | |
| Informed Decision-Making | 62 | Corruption | 62 | |
| Reliable statistics and up to date information | 80 | Anti-corruption policy, strategy, or action plan | 45 | |
| Reliability of data on the Land Registry  | 60 | Perception on corruption | 59 | |
| Usage of GIS Platform | 32 | Corruption Experience | 87 | |
| Comprehensive Reporting System  | 75 | Mechanisms to prevent corruption | 57 | |
| Cooperation with third parties | 77 | Participation and Citizen Engagement | 68 | |
| Consultation with central goverment
 | 75 | Institutional Framework | 76 | |
| Coordination among departments
 | 70 | Patforms for citizen participation | 85 | |
| Cooperation with donors and international community
 | 77 | Community structures arising from civil initiative | 73 | |
| Cooperation with other municipalities
 | 77 | Coordinator of Public consultation & Notification | 70 | |
| Internal cooperation within the municipal council
 | 87 | Coordinator of the Right on Information | 72 | |
| Satisfaction towards services | 79 | Participatory budget system | 82 | |
| Access to municipal service delivery | 84 | Involvement of all stakeholders  | 79 | |
| Quality of service delivery  | 58 | Influence of CSO-s in decision-making
 | 69 | |
| Municipality Assessments for Services Provided | 77 | Engagement of youth in decision-making
 | 74 | |
| Equal access to local government services | 75 | Engagement of vulnerable groups in decision- making
 | 74 | |
| Obtaining municipal administrative services | 81 | Engagement of women in decision-making
 | 95 | |
| Gender equality in access to services | 100 | Gender and Domestic Violence Officer
 | 85 | |
| Accountability | 74 | Citizen Engagement | 67 | |
| Control mechanisms | 77 | Participation of citizens in municipal meetings | 81 | |
| Open forums for CSOs to engage with local authorities | 71 | Engagement with local government or CSOs  | 32 | |
| Well equipped and skilled local NGOs | 68 | Participation of citizens on local government projects | 82 | |
| The supervisory role of Municipal Counsil | 72 | Involvement in monitoring and evaluation  | 72 | |
| Following of recommendations of state audit | 95 | Civil engagement | 50 | |
| Involment of community councils in monitoring  | 79 | Membership in political parties, trade unions and NGOs | 15 | |
| Recourse | 74 | Awareness of legal rights and responsibilities  | 69 | |
| Mechanisms for lodging complaints  | 78 | Active Citizens in Interaction on Local Issues | 21 | |
| Mechanisms  to share inputs  | 72 | CSOs active in educating citizens | 71 | |
| Effectivity on treating complaints | 74 | The capability of media to raise awareness | 75 | |
| Responsiveness | 72 | 
      
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| Responsiveness to requests  from the community  | 89 | |||
| Responding to complaints | 54 | |||
| The average of complaints fully addressed | 0 | 
| Legends | |
| 85 | (80 - 100 points) very good | 
| 65 | (60 - 79 points) good | 
| 50 | (40 - 59 points) average | 
| 32 | (20 - 39 points) poor | 
| 15 | (0 - 19 points) very poor |